Shipping policy

Who ships your order. Orders placed on this site are sold and dispatched by Mutneys Professional Pet Care Ltd (“Mutneys”) from Market Drayton, Shropshire, UK. Melanie Newman Salon Essentials products are made in Australia and stocked locally in the UK by Mutneys, so there are no import duties or international delays on UK orders.

Delivery charges

Delivery options and charges are shown at checkout before you pay. Charges depend on the delivery address and the size of your order.

Deliveries to Northern Ireland, the Scottish Highlands & Islands and other remote UK postcodes may attract an additional charge. If that applies to your order, Mutneys will contact you before dispatch to confirm the cost — you can cancel for a full refund if you prefer not to proceed.

Delivery times

Orders are normally dispatched within 1–2 working days and delivered within 3–5 working days of dispatch (Monday to Friday, excluding UK public holidays). You will receive a confirmation email when your order is placed and a dispatch email with tracking once it leaves the warehouse.

If your order has not arrived within 10 working days of your dispatch email, please contact Mutneys straight away so they can investigate with the courier.

Delivery outside the UK

This store is for UK delivery addresses. If you are in Ireland or elsewhere in Europe, please contact Mutneys at sales@mutneys.com and they will let you know what can be arranged. Customers in Australia should shop at melanienewman.com.au; customers in Canada at melnewman.ca.

Damaged or missing items

Please check your parcel on arrival. If anything is damaged, leaking or missing, tell Mutneys within 2 working days of delivery with a photo of the item and packaging, and they will arrange a replacement or refund.

Delivery questions

Email sales@mutneys.com · UK 0808 109 7492 · International +44 1948 841470 · WhatsApp 07968 861 593.